Privacy Statement

Privacy Statement

Published on March 10, 2020

This privacy notice (hereinafter “Privacy Statement” or “Statement”)  of Trenser Technology Solutions (P) Ltd (“Trenser”, “Company,” “we,” “us,” or “our“) highlights our privacy practices regarding Personal Information that we collect and process in accordance to relevant data privacy regulations. This statement reflects our commitment to respect people’s privacy and choices and describes how and why we might collect, store, use, and/or share (“Process“) personal information as part of services.

Objective:

With this privacy statement we intend to provide a comprehensive summary of our privacy practices on the collection and processing of your personal information from various sources.

Scope:

This Privacy Statement details the categories of data collected, how the collected information will be used, the recipients of the data, and your legally applicable data protection rights, and how you may exercise them. The Privacy Statement is applicable globally. In case of conflict between localised versions and English version of the Privacy Statement, the English version shall prevail.

Data Subject Categories:

We have the following data subject categories,

Website Visitors: Anyone who visits the website

Customers: Our existing customers

Partners: Marketing and Sales partners

Employees & Alumni: Those who are working with or were working with us.

Candidates: Those who applied for a job with us

Visitors: Those who visit our office premises such as customers, partners, candidates, service providers, etc.

Suppliers and Service Providers: Those who are providing services to Trenser

Event/Meeting Participants: Anyone who participates (except other defined data subject categories) in events hosted either by us or a third party or the participants of business meetings/discussions.

1. Information Processing

1.1 Categories

We may collect the following categories of Personal Information:

• We do not collect data such as your Internet Protocol (IP) address, demographics, operating system, device information, or browser type from individuals who solely browse our websites https://www.trenser.com, https://www.trenser.com/contact, and https://trenser.keka.com/careers without submitting any information. This includes data gathered through cookies or similar tracking technologies.
• From our customers, we collect service-related data which will be shared by customers through Queries, Comments, Feedback, Contracts, and other service-related documents.
• People or organizations who submit their interest in our services through our website https://www.trenser.com/contact, using the contact form on our website, we collect  Personal and Contact details, such as First Name, Last Name, E-mail address, Phone numbers, Interest description, etc.
• People who submit a job application through our website https://trenser.keka.com/careers, we collect Personal and Contact details, such as First Name, Middle Name, Last Name, Date of Birth, E-mail address, Phone numbers, Address, Current Job Role, Professional Experience, Skills, Educational Qualification, Current Organization and Industry, etc. Also, information such as photographs or images captured, and/or audio-video recordings (if applicable), while attending candidate screening.
• From our employees, we collect Personal and Contact details, such as First Name, Middle Name, Last Name, Date of Birth, E-mail address, Phone numbers, Professional Experience, Skill details, Educational Qualification, Address, Social Identity Reference, Business References, etc.
• From those who visit our office premises, we collect First Name, Last Name, E-mail Address, Phone Number, Visitor’s Organizational Reference (if applicable), details of items(Laptops, Mobile phones, any other devices) carried by visitors, etc.
• From service providers and suppliers, we collect Contact names, E-mail Addresses, Phone Numbers, Identity references, etc.
• Generally, we collect information such as photographs, and/or audio-video recordings (if applicable), while attending events, webinars, or programs hosted by Trenser.

1.2 Information Sources

We may collect the above-mentioned Personal Information through different sources, such as those mentioned below:

• Submitted by yourself through website forms, contacting/emailing our official contacts, direct meetings or while attending or participating in marketing events or trade fairs etc.
• Shared with our business representatives.
• Shared with or by Trenser’s partners.
• Shared by the consultants or visitors where applicable.
• Information sourced from publicly accessible profiles.
• Shared with or by our suppliers and service providers.
• Sourced from events or programs hosted by Trenser.

1.3. Information Usage

We may make use of your Personal Information for the following purposes:

• To provide better services
• For contacting you and/or responding to your queries or requests
• To offer relevant content tailored to your priorities and interests
• To enable marketing and sales-related communications and related purposes
• To know your willingness in participating and to invite you to events and programmes organized by Trenser.
• As a participant in any events or competitions we organize, this also applies to stakeholders associated with those events. All involved parties are subject to our policies and rules.
• As a participant in any events or competitions we organize, your name, recognitions, awards, and related details may be published to reach a larger audience with your knowledge.
• To publish testimonials and case studies
• To generate and maintain leads as a part of our Business initiatives and Customer Relationship Management
• To protect your data and Trenser assets from information security threats and to secure against any unauthorized access, disclosure, alteration, or destruction
• To comply with legal obligations and with relevant laws and regulations, we may engage in activities such as submitting regulatory filings, maintaining accurate records, and fulfilling reporting requirements. Additionally, we may cooperate with government-authorized inspections or requests, protect our legal rights, and pursue remedies, including defending against claims or participating in legal proceedings. We may also respond to summons or court orders and manage documentation for related purposes, as necessary

1.4. Data Processing Legitimization

Our data processing activities are grounded in the existing privacy and data protection laws, which provide a lawful foundation for the collection and processing of personal information. We rely on the following legal bases:

1.4.1 We will process your Personal Information when it is necessary to fulfil our contractual obligations to you, or to take steps to prepare for a potential contract at your request. This includes situations where you engage with us to receive our services and offerings, or when we manage employee data to ensure compliance with their employment contracts.

1.4.2 We process your Personal Information with your explicit consent. If we rely on your consent as the basis for processing your Personal Data, you have the right to withdraw your consent at any time. This may apply in situations such as when you register for or are invited to events, we organize, or when we engage in marketing-related communications with you.

1.4.3 We may process your personal information to fulfil our legal obligations, which include adhering to relevant laws and regulations, safeguarding our legal rights, seeking remedies, and defending against any claims or legal actions

2. Withholding of Personal Information

If you choose not to provide the necessary Personal Information, we may be unable to complete the intended purpose, which may result in our inability to deliver the committed services or fulfil your request.

3. Sharing and Disclosure of Personal Information

3.1 Information Disclosure

Trenser does not disclose your personal information with third parties for their direct marketing purposes. We may disclose your Personal Information to the following entities:

• Trenser or with any of its subsidiaries
• Business partners
• Service providers
• Authorized third-party agents
• Auditors and/or government authorities, as required.

3.2 Enabling Data Transfers

We might share Personal Information with Trenser subsidiaries, or third parties located in countries outside of your home country, including places that may have different data protection standards than those in your region. The locations of Trenser offices are set out at https://www.trenser.com/contact. Our service providers are located across India, the USA, Japan, and Canada.

If we need to transfer data outside of your country or region of residence, we will implement reasonable and appropriate measures in accordance with applicable laws during the transfer process.

4. Your Privacy Rights

4.1 Based on the laws of your country, you may have certain rights as a data subject regarding the personal information we handle. These rights may include, but are not limited to, the right to receive information, access your data, request corrections, demand deletion, object to processing, limit processing, and lodge a complaint. If our processing of your data is based on your consent, you have the right to withdraw that consent at any time; however, this withdrawal will not affect the legality of any processing that occurred prior to your withdrawal. Regardless of where you live, as a data subject, you are entitled to the following rights:

• The right to be informed about the management of your personal information. 
• The right to review, correct, modify, or delete your personal data. 
• The right to request the removal of your personal data. 
• The right to ask the data controller to stop using your personal data if it is no longer necessary.

4.2 In order to uphold your rights, we might need to ask for certain information to confirm your identity and verify your authorization. Please feel free to contact us at contact@trenser.com to exercise your rights.

5. Data Protection and Retention

Trenser implement reasonable and suitable security measures, practices, and procedures—encompassing administrative, physical, and technical controls—to protect your Personal Information.

Personal information will only be retained for as long as necessary to achieve the purposes outlined in this privacy statement, unless a longer retention period is required by law or for valid business reasons. Any personal data that is no longer needed will be disposed of securely.

6. Complaints

If you are unhappy with how we manage your personal data, you may have the right to lodge a complaint with your local data protection authority, subject to the regulations in your country of residence.

7. Social Media Platforms

Our practices concerning the collection of Personal Information about you from social media platforms will align with the privacy policies of those respective platforms. We provide links to third-party websites and services; however, Trenser is not responsible for the privacy policies, practices, or content of any such third-party sites.

8. Children’s Data Privacy Policy

Trenser websites and hosted content are not meant for children. We do not intentionally seek or gather personally identifiable information from children online. If we become aware that a child has provided such information without parental consent, we will promptly take appropriate measures to remove it from our databases and will not use it for any purpose, except as required by law to ensure the safety of the child or others. If you notice any personally identifiable information that we may have collected from children, please reach out to us at contact@trenser.com.

9. Contact Us

If you have any inquiries about our privacy practices or this privacy statement, please reach out to us at:

Contact address	:	The Administrative Officer Trenser Technology Solutions (P) Ltd., Nila Building, Technopark Campus, Trivandrum, Kerala, India – 695581.
Phone	:	+91-(471)-405-5066
Email	:	contact@trenser.com

10. Revision Control

Trenser may revise our data privacy practices and this privacy statement as necessary, and any updates will be reflected on our website. However, our dedication to safeguarding the privacy of data subjects will remain steadfast.

Last updated on March 13, 2024